Clunpia respects your privacy and aims to communicate transparently about how we collect, use, and protect personal data. This Privacy Policy applies to our website, ordering flows, customer support, and marketing communications related to our floral services in Cambridge and the wider United Kingdom.
Data we collect. We may collect contact details (such as name, email address, and telephone number), order information (such as delivery address, product selections, and messages for recipients), and technical information (such as device identifiers, browser type, and approximate location derived from IP). We also record correspondence if you contact us by phone or email for customer support.
How we use data. Personal data supports key tasks: processing orders, arranging delivery, handling payments, providing updates, improving our catalogue, and responding to enquiries. With appropriate permissions, we may send carefully selected marketing messages about seasonal arrangements, service updates, and relevant offers. You can opt out of marketing at any time using the preference links included in our emails.
Lawful bases. We rely on contract (to fulfil orders), legitimate interests (to operate and improve our services), consent (for marketing where required), and legal obligations (such as record keeping and tax requirements). When we process data under legitimate interests, we balance those interests against your rights and reasonable expectations.
Sharing and processors. We may share data with service providers that support our operations, including payment processors, delivery partners, communications platforms, and analytics. These providers are engaged under appropriate agreements and can process data only to deliver contracted services to us. If required by law or to protect our rights, we may disclose information to authorities or advisors.
Transfers. If data is transferred outside the United Kingdom, we apply safeguards such as standard contractual clauses or equivalent protections to help maintain appropriate security and privacy outcomes.
Retention. We keep personal data for periods aligned with operational and legal needs. Orders and transaction records are typically held for accounting and compliance timeframes. Marketing preferences are retained to honour your choices and to prevent unwanted messages after an opt-out.
Your rights. Subject to applicable law, you may request access to your data, ask for corrections, request erasure, restrict or object to certain processing, and request data portability. Where processing relies on consent, you can withdraw that consent at any time without affecting prior lawful processing. Requests will be addressed in a reasonable timeframe.
Cookies and similar technologies. Cookies help with core functionality, preferences, analytics, and performance. You can manage preferences using browser settings and the cookie controls presented on our site. Essential cookies support features like secure checkout and cannot be fully disabled through our interface without affecting some functionality.
Security. We apply technical and organisational measures designed to reduce risks such as unauthorised access, accidental loss, or improper use. Measures are reviewed periodically in light of evolving practices and operational requirements.
Children. Our services are directed to adults. If we become aware that personal data was provided by someone under the relevant age threshold without appropriate permission, we will take steps to remove the information where feasible.
Contact. For questions about this policy or to exercise your rights, contact Clunpia at clunpia@hotmail.com or call +447958362714. Our address is 29 Occupation Rd, Cambridge CB1 2LQ.
Changes to this policy. We may update this Policy to reflect service or legal developments. Material updates will be highlighted on our website. Continued use of our services after an update indicates that you have reviewed the revised terms.
For additional information about terms applicable to our services, please see the Legal section. If you require assistance with orders or delivery details, visit Contacts for support options.
